My problem is, I... not know how to address concerns about data privacy

Answer: See the main issues described as Data Requirements and here the list of detailed Data.

...need to find an appropriate communication channels for service users

Answer: Advice is provided in the Selection of channel for representation of feedback

...need to organise the work with my partners

Answer: First you need Confirmation Timelines and Contract and in a second step Preparing Operation to make sure that issues can be sorted without a lot of communicaiton.

...have never involved normal users in testing

Answer: To Test the System you need the regular Tenant (T) or Staff (S) member.

...need users to get to use the system

Answer: You need a Recruitment Strategy!

...need evidence proofing the success of the system

Answer: Evaluation is the path to create evidence using existing data.


If you miss a problem in this chapter, feel free to send an email to If we can, we will try to answer it here.